Serenity Happens
"Re-covery For The Neck Down"
 

Over 6,000 Sobriety Recovery Gifts & 12 Step Merchandise
Gift Store For Those In AA Alcoholics Anonymous Store

 
 
 
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Serenity Happens Recovery Gifts Store

Frequently Asked Questions

 

The designs refer to 'Digital Transfer', 'Flock' and 'Flex'. What do these mean?
How long will my shirt take for delivery?
Why do the prices for certain combinations of shirt and designs vary?
When I place my order I see a reference to Spreadshirt. Why?
I would like to purchase shirts at wholesale prices to be sold in my shop or on my website. Who do I contact?
Can I send my purchase as a gift and have it gift wrapped?
I have a problem, what can I do
I did not receive my e-mail confirmation after placing an order
I have not received my order and its past time
How do I wash my new t-shirt?


The designs refer to 'Digital Transfer', 'Flock' and 'Flex'. What do these mean?

These names refer to the varying print techniques used to make your SerenityHappens.com recovery gifts.

'Digital transfer' is a simple manufacturing technique. A digitally produced sheet of the design is heat-transferred to the shirt. Multi-coloured designs with all colour shades are available using this method.

'Flock' is a durable, non-fading technique. The designs are slightly elevated giving a soft, somewhat velvety texture. 'Flock' designs work best with one or two colours so the designs are more striking by their simplicity. The quality is excellent and this design technique is favoured the most for our designs.

'Flex' is a durable, flexible print technique. It gives a smooth and shiny texture and allows for more unusual colouring techniques such as metallic and reflective effects.

Our products are produced with the best techniques and are built to last.

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How long will my shirt take for delivery?

Products are generally ready for shipping within 24-48 hours. Occasionally, mostly with very large orders this time can be prolonged. We cannot control the delivery times of local or international postal service or UPS but most customers receive their products within 4-5 days.

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Why do the prices for certain combinations of shirt and designs vary?

Some designs are more intricate to print than others, or require metallic or special inks and so the production costs are a little higher. There are also varying styles of shirt that cost more to manufacture. We try to minimize our costs where possible, while still maintaining the quality of the designs and products.

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When I place my order I see a reference to Spreadshirt. Why?

We have teamed up with Spreadshirt in order to provide you with the best quality products and service. They handle the order processing and distribution on our behalf. This enables us to concentrate on the designs and product range available.

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I would like to purchase your shirts at wholesale to be sold in my shop or via my website. Who do I contact?

We have partnerships with many stores and websites that resell our products. For more information on selling our products please contact us at contact us

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Can I send my purchase as a gift and have it gift wrapped?

Of course. During checkout you can choose to have your products gift wrapped for an additional charge of $3.99. We'll even attach a gift card with your own personal message.

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I have a problem, what can I do?

If you have a problem of any kind please contact us immediately and we will work to resolve the situation to your satisfaction.

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Order confirmation not received

After submitting your order, you will receive a confirmation e-mail. This confirmation is sent within minutes after an order is placed. If you do not receive this confirmation, it is most likely due either to technical problems or an error in your e-mail address (e.g. typo). In this case, please e-mail us at service@spreadshirt.com to let us know that you haven't received your order confirmation e-mail. Be sure to provide us with the full name, e-mail address and street address used in the order as well as the order date.

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I have not received my order

After your order has been shipped you will receive an e-mail confirming the shipment. If - whatever the reason - you feel that your order has not been received in the proper timeframe, please contact us at service@spreadshirt.com. We kindly ask that should this be the case, you let us know no later than 6 weeks after ordering.

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Product Care Instructions

How do I wash my new t-shirt?

To get the most use out of your new My Twelve Steps t-shirt please use the following care and washing methods.

Wash at 30 degrees
Avoid liquid detergents
Do not tumble dry
Do not dry clean
Please wash inside out
Iron carefully

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Both 'Flex' and 'Flock' designs are very durable and striking print techniques.

'Flock' designs benefit from washing. However, with Flock designs it's worth noting the following:
'Flock' designs will initally pick up fluff and hair, but after a couple of washes the 'Flock' softens and any pickup should be negligible

'Flock' designs soften on each wash making them settle well onto the shirt and feel nicer to the touch.

'Flock' designs may look mottled straight from the wash. This is due to the fibres in the texture catching the light. This will disappear as the fibres settle once the shirt is worn for a short time.

Note: Digitally designed colors can be refreshed after washing by gently ironing the reverse side. Caution: do not use steam!

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Our goal is to provide quality recovery oriented merchandise to the 12 step community

 
         
         
         

 

 
 
 
 
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